oneplay Privacy Policy
This page describes what we collect when you use oneplay and how we keep that data protected. We operate an online entertainment service available where local law permits, serving users across Southeast Asia with football markets, live-dealer tables, slot games, and esports betting. Your privacy and data security are central to how we build trust with our users.
We recognize that your personal information is sensitive. Whether you are accessing oneplay from Jakarta, Surabaya, Bandung, or another supported location, we follow consistent practices to safeguard your account, payment records, and identity verification documents. This policy explains what data we collect, how we process it, and the rights you have over your information.
What we collect on oneplay
We collect information in several categories. When you register an account, we ask for your email address, phone number, full name, date of birth, and residential address. We store this data to verify your identity, process withdrawals, and communicate account updates. Your payment method details—such as your DANA, e-wallet, mobile banking, or local payment virtual account information—are also collected and encrypted when you fund your account.
As you use oneplay, we record your activity logs: which football markets you browse, which live-dealer tables you access, which slot games you play, and which esports markets interest you. We capture the device you use (mobile, tablet, desktop), your IP address, and browser type to detect fraudulent access and improve platform performance. If you contact our customer support team, we retain your conversation history.
We also collect cookies and similar tracking technologies to understand how you navigate oneplay, remember your preferences, and measure the effectiveness of our service. These tracking tools help us prevent abuse and personalize your experience across Liga 1 markets, Champions League fixtures, and other categories.
How we use your data on oneplay
We use your personal information for several lawful purposes. First, we verify your identity and prevent fraud. When you request a withdrawal, we cross-check your submitted name, address, and payment account against our records. This verification step protects both your account and our platform from unauthorized access and money-laundering risks.
Second, we process your transactions. When you deposit via online payment, e-wallet, or mobile banking virtual account, we record the transfer to credit your oneplay balance. When you withdraw winnings, we initiate the transfer back to your nominated bank or e-wallet. This transactional data is retained for regulatory reporting and dispute resolution.
Third, we improve our service. We analyze aggregated patterns in how users interact with our football sportsbook, live blackjack and roulette tables, and slots like Aviator and Hot Pot. We track which payment methods are most reliable, which device types experience the fewest connection issues, and which game categories attract the most engagement. This analysis informs our product roadmap and customer support priorities.
Fourth, we communicate with you. We send account notifications (login alerts, balance updates), promotional emails about new Liga 1 markets or live-dealer promotions, and support responses to your inquiries. You can opt out of promotional emails at any time through your account settings.
Third parties and data processors
We work with external providers to operate oneplay. Our payment processor handles local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank-transfer transactions. They receive your payment method details and transaction amount only—never your account password or full address. These processors are contractually bound to keep your information confidential and use it solely for payment processing.
Our hosting provider maintains our servers in jurisdictions outside Indonesia. Your data may be stored, backed up, or processed on servers in Singapore, the Philippines, or Malaysia. We ensure these providers meet international data-protection standards and have signed data-processing agreements with us.
Our customer support platform may log your support tickets and chat history. Our identity-verification vendor analyzes your submitted documents (ID card, proof of address) to confirm your identity. None of these vendors store or use your data beyond what is necessary for their contracted function.
Your rights on oneplay
You have the right to access all personal data we hold about you. Contact our support team to request a copy of your account information, transaction history, and identity documents. You may also request correction if any details are inaccurate—for example, if your stored phone number is outdated.
You have the right to request deletion of your account and associated data, subject to legal and regulatory retention requirements. When you request account closure, we retain your transaction records for five years to comply with financial regulations and anti-money-laundering laws. After that retention period, we securely delete your personal data.
You may withdraw consent to promotional communications by unchecking the email subscription option in your account settings or by replying "unsubscribe" to any marketing email. However, we will continue to send you transactional notifications (such as withdrawal confirmations or security alerts) as long as your account is active.
Cookies and tracking on oneplay
We use session cookies to keep you logged in while you browse football markets or play live roulette. These cookies expire when you close your browser. We also use persistent cookies to remember your language preference, dark-mode toggle, and which payment methods you have saved. These cookies persist for up to one year unless you clear your browser cache.
Third-party analytics tools (such as Google Analytics) may place cookies on your device to measure traffic patterns and user behavior across oneplay. You can disable third-party cookies in your browser settings, though doing so may reduce the personalization of your experience.
Security of your data
We protect your information using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your payment details, account credentials, and identity documents are encrypted at rest on our servers. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.
No security measure is absolute. If we discover unauthorized access to your oneplay account or a data breach affecting our platform, we will notify affected users within a reasonable timeframe and advise you on steps to secure your account. We recommend using a strong, unique password and enabling two-factor authentication if available.
Contact us about privacy
If you have questions about our privacy practices, wish to exercise your rights, or have a data-protection complaint, please contact our support team. We are committed to responding to privacy requests within thirty days. Our support is available in English and serves users across Indonesia and other supported jurisdictions.
This privacy policy applies to all oneplay services: our website, mobile app, and live-chat support. We may update this policy to reflect changes in our service, new features, or evolving regulations. We will notify you of material changes via email or a prominent notice on our platform.
We operate under the principle that your data belongs to you. By using oneplay, you acknowledge that you have read and understood this privacy policy and consent to our collection and processing of your personal information as described. Our service is available only where local law permits.